Technical: Desktop (PC, Mac, Linux)

What are the hardware requirements to run the game?

The game requires 512MB of RAM and OpenGL ES 2.0 to run. Any computer purchased within the last couple of years should run the game just fine.

For display problems (blank screen, distorted screen), they are most likely due to outdated OpenGL drivers. Please update your drivers and the game should work fine:

The graphics are distorted while playing the game.

Please make sure you are running the latest graphics drivers on your computer. Please use the links above and update the drivers for your graphics card.

I can hear music playing but the game just displays a black screen.

Please make sure you are running the latest graphics drivers on your computer. Please use the links above and update the drivers for your graphics card.

There is an error running the game. The game stopped working.

Please note, the game does not contain any spyware, malware or third party software of such kind. Neverthless, it is possible that your virus scanner is deleting files from the installation directory because it wrongly assumes it is a virus. Please try to re-install/run the game with your virus scanner disabled for the game's installation directory (whitelist the app if possible). We generally found Microsoft's free "Microsoft Security Essentials" a great virus scanner (PC only). Problems have been reported by players for McAfee & Norton Anti-Virus.

I am getting connection errors while trying to play online.

Please note, the game does not transmit any spyware, malware or third party data of such kind. Neverthless, it is possible that your virus scanner is interrupting the connecting resulting in error messages. Please try disable the firewall to see if that solves the problem (whitelist the app if possible). We generally found Microsoft's free "Microsoft Security Essentials" a great virus scanner (PC only). Problems have been reported by players for McAfee & Norton Anti-Virus.

I have another problem not specified in the support section.

Please visit the official game forum before you contact us. In most cases, your problem might have already been solved and is described in the forum. If you cannot find a solution to your problem online, contact our sales/customer service department.

Technical: iOS (iPhone & iPad)

What are the requirements to run the game?

The game requires iOS 9.0+ and amd64 or higher to run.

I have another problem not specified in the support section.

Please visit the official game forum before you contact us. In most cases, your problem might have already been solved and is described in the forum. If you cannot find a solution to your problem online, contact our sales/customer service department.

Technical: Android OS

What are the requirements to run the game?

The game requires Android OS 5.0 or higher to run. The game works great on tablets also.

The game doesn't work anymore after the upgrade (Google Play).

Please both re-install the application and turn off/on your device. To restart, hold the power button pressed for 10+ seconds to completely turn off the phone and then power it back on.

I have another problem not specified in the support section.

Please visit the official game forum before you contact us. In most cases, your problem might have already been solved and is described in the forum. If you cannot find a solution to your problem online, contact our sales/customer service department.

Miscellaneous

What translation services does the software use?

We use a number of translation services including MyMemory, Google Translate or Microsoft Translator. Also, chat and other translations are partly Powered by Yandex.Translate if enabled by a user.